Contact
Contact Kremage
Email: afterglow@kremage.com.
Phone: (718) 501-9424, Monday–Friday, 11am–8pm ET, US federal holidays excepted. This line takes calls and voicemails; for a voicemail, leave your name and order number.
Put your order number in the subject line, for example “Order Help #KREMAGE1008”, “Return Request #…”, “Damaged Item #…”, “Cancel Order #…” or “Privacy Request”. Returns start by email: the reply carries your return authorization (RMA) and the warehouse address to ship to.
Mailing address (letters and correspondence): Star Thing LLC, 447 Broadway, New York, NY 10013. Return packages go to the warehouse address on your RMA.
Questions about a charge? Charges appear as KREMAGE (or a variant containing KREMAGE). Email the date and amount of the charge so the order can be found. How refunds for cancellations and returns work is in the Return & Refund Policy.
Full details: Contact policy · Return & Refund Policy · Shipping Policy · Terms of Service · Privacy Policy · Legal Notice