moment x loftie holiday puzzle

Processing — up to 6 business days. Delivery — 7–28 business days. Tracking via email.

30-DAY RETURN WINDOW. Items must be unworn, unwashed, with original tags attached, and postmarked within 30 days of delivery.

Exchange-only by default — same item, different size or color, processed within 14 business days of inspection. Cash refund to original payment is reserved for defective, wrong, or damaged-on-arrival items.

Change of mind? Return the item for store credit, then re-order separately for full flexibility.

Return shipping — paid by customer unless the item is defective, damaged, or wrong (then we cover it).

All returns are reviewed before approval — no auto-approval threshold.

How to start: Email afterglow@kremage.com with your order number before shipping anything back. We send a return authorization within 24 hours.

Damaged, defective, or wrong item? Free replacement or full refund. Email within 72 hours with photos.

Charges appear as KREMAGE.COM on your statement.