Chunky Ecru Hand-Loomed Mat
Each rug is handmade with care, reflecting the craftsmanship and skill of its artisan weaver. For a truly personal touch, simply scan the Q-code on the tag to discover the story behind the maker of your one-of-a-kind piece.
Processing — up to 6 business days. Delivery — 7–28 business days. Tracking via email.
30-DAY RETURN WINDOW. Items must be unworn, unwashed, with original tags attached, and postmarked within 30 days of delivery.
Exchange-only by default — same item, different size or color, processed within 14 business days of inspection. Cash refund to original payment is reserved for defective, wrong, or damaged-on-arrival items.
Change of mind? Return the item for store credit, then re-order separately for full flexibility.
Return shipping — paid by customer unless the item is defective, damaged, or wrong (then we cover it).
All returns are reviewed before approval — no auto-approval threshold.
How to start: Email afterglow@kremage.com with your order number before shipping anything back. We send a return authorization within 24 hours.
Damaged, defective, or wrong item? Free replacement or full refund. Email within 72 hours with photos.
Charges appear as KREMAGE.COM on your statement.
